Thursday July 16th, 2009
Mares is instituting a voluntary recall/safety upgrade of all Mares Nemo Integrated Computer Consoles.
Mares has received isolated reports that the high pressure disconnect o-ring has failed causing a free flow of air. You must discontinue all diving activities with your Mares Nemo Air Integrated Computer Console until getting a retrofitted o-ring by sending your computer and high pressure quick disconnect hose into Mares or by taking it to your local Authorized Mares Retailer.
Options for sending in your Mares Nemo Air Computer for servicing:
1) The affected Mares Nemo Air Integrated Computer Consoles can be sent directly to Mares for service at:
Mares Service Center
Attention: Repair
1041A Swan Creek Drive
Baltimore, MD 21226
Phone: (203) 855-0631
A Return Authorization (R/A) is required
2) Any Authorized Mares retailer can service the Mares Nemo Air Integrated Computer Console at their facility. Please call the retailer in advance to confirm they have the necessary information from Mares for completing the service on the Nemo Air Integrated Computer Console. For a list of the Authorized Mares Retailers in your area go to http://www.mares.com/dealers.php?type=dealers®ion=ALL
If you have any questions please contact Mares at (203) 855-0631 8am – 5pm EST Monday – Friday.
If you no longer own the Mares Nemo Air Integrated Computer Console, please forward this letter to the new owner or have them contact Mares directly.