October 23, 2007– San Leandro, CA – AERIS has been notified by its supplier (ROMI, Ent.) that they have received isolated reports of AT400 type Regulator First Stages exhibiting uncontrolled flow of air to the Second Stage.
Evaluation has shown that a specific batch of HP (High Pressure) Seats contained material that can deteriorate and fail to properly perform its mechanical sealing (shut off) function, causing an uncontrollable free flow which could result in serious injury to or death of the user.
In cooperation with the U. S. CPSC (Consumer Product Safety Commission), ROMI is initiating a voluntary recall of all affected AT400 First Stages.
The affected First Stages include those that were shipped to AERIS Retailers from the factory between May 1, 2006 and November 15, 2006. Other Diaphragm type First Stages that received annual service between May 1, 2006, and October 22, 2007, may also be affected.
NOTE: Due to the random nature utilized to assign SNs (serial numbers) to First Stages, there is only a small quantity of affected units within the large range of SNs. Since the extent of listing the actual SNs of all affected units would be impractical and not user friendly, AERIS has created a data base on the diveaeris.com web site that product owners and retailers can easily access to determine whether a specific First Stage is affected and if it has received the retrofit.
If you have an affected unit, you must discontinue further use of it and take it to the AERIS Dealer where you purchased it, or a local Authorized AERIS Service Center, for a component retrofit at no charge.
If you no longer own the Diaphragm type Regulator First Stage, please forward this letter to the new owner or have them contact us directly.
WARNING: DO NOT CONTINUE USE of the Regulator First Stage until it receives a Retrofit. Only Authorized AERIS Dealers and their trained service technicians must perform this Retrofit. Non authorized persons who attempt the Retrofit procedure risk voiding the product’s warranty and rendering the product dangerously unsafe for SCUBA use.
Should you have any questions, please contact our toll free Recall Helpline at (888) 854-4960 or locally at (510) 562-0500 between 8 am and 5 pm Monday through Friday Pacific Time.